Shipping Policy:

Our amazing team takes 1-3 business days to process your order. They're like superheroes, but instead of capes, they have packing tape! After they've worked their magic, your package takes 2-7 business days to make its way to your doorstep. Please note that some orders may have multiple tracking numbers for added security and efficiency. Rest assured, we are committed to ensuring your order reaches you in a timely manner. If you have any questions or concerns about your shipment, feel free to reach out to our customer service team for assistance. Thank you for shopping with True Essence of Beauty!

 

Exchanges/refunds:

Once a sale is made, it is final with no refunds or exchanges. If there is an issue with your purchase due to our error, please inspect the hair thoroughly without altering the extensions and keep the labeling intact for an exchange of the same price. We will require proof via picture or video.